Business Etiquette and Protocol

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • July-22-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Sep-23-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-23-2024

    Kuala Lumpur

Dates in Other Venues

  • July-22-2024

    Amsterdam

  • July-29-2024

    London

  • July-29-2024

    Istanbul

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Singapore

  • Aug-12-2024

    Paris

  • Aug-19-2024

    Dubai

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    Amsterdam

  • Aug-26-2024

    London

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Paris

  • Sep-09-2024

    Singapore

  • Sep-16-2024

    Barcelona

  • Sep-16-2024

    Dubai

  • Sep-23-2024

    Amsterdam

  • Sep-30-2024

    Istanbul

  • Sep-30-2024

    London

  • Oct-07-2024

    Singapore

  • Oct-07-2024

    Paris

  • Oct-07-2024

    Istanbul

  • Oct-21-2024

    Barcelona

  • Oct-21-2024

    Dubai

  • Oct-28-2024

    Amsterdam

  • Oct-28-2024

    London

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Singapore

  • Nov-11-2024

    Paris

  • Nov-18-2024

    Dubai

  • Nov-18-2024

    Barcelona

  • Nov-25-2024

    London

  • Nov-25-2024

    Amsterdam

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Paris

  • Dec-09-2024

    Singapore

  • Dec-16-2024

    Barcelona

  • Dec-16-2024

    Dubai

  • Dec-23-2024

    Amsterdam

  • Dec-30-2024

    London

  • Dec-30-2024

    Istanbul

Course Details

Course Outline

5 days course

 
Definitions of Etiquette and Protocol
 
  • The Importance of Etiquette in Business.
  • The Importance of Protocol in Business.
  • Applying the Right Behaviour in Different Situations.
  • Creating the Right Image for your Organization.
  • Image Building and Image Management.

 

Guest Relations

 

  • Gaining Guests’ Respect.
  • Understanding Human Relations.
  • Proper Greetings and Introductions.
  • Professional Hand-Shaking.
  • Giving Business Cards in a Proper Way.
  • People’s Names (Pronunciation and Remembering).

 

The Ideal Host

 

  • Key Qualities of the Ideal Host.
  • Dealing with Different Types of Guests.
  • Handling Difficult Personalities.
  • Dealing with Guests’ Complaints.
  • Handling Guests’ Complaints in a Timely Manner.
  • Perception and Business Relations.

 

Managing Events and Behaviour

 

  • The Business Meal.
  • Table Manners at Business Lunches and Business Dinners.
  • Setting of the Room and Table.
  • Mistakes to Avoid at Business Events.
  • Meeting Guests at Airports.

 

Proper Communication Etiquette
 
  • Phone Etiquette.
  • Meeting Etiquette.
  • Email Etiquette.
  • Handling the Media
  • Dealing with Questions.
  • Handling Confidential Information.
  • Effective Public Relations.

Course Video