Essentials of Facilities Management Training

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Apr-29-2024

    Kuala Lumpur

  • May-06-2024

    Kuala Lumpur

  • June-03-2024

    Kuala Lumpur

  • July-01-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • Apr-22-2024

    London

  • Apr-22-2024

    Istanbul

  • Apr-29-2024

    Amsterdam

  • May-06-2024

    Istanbul

  • May-13-2024

    Singapore

  • May-13-2024

    Paris

  • May-20-2024

    Barcelona

  • May-20-2024

    Dubai

  • May-27-2024

    Amsterdam

  • May-27-2024

    London

  • June-03-2024

    Istanbul

  • June-10-2024

    Singapore

  • June-10-2024

    Paris

  • June-17-2024

    Barcelona

  • June-17-2024

    Dubai

  • June-24-2024

    Amsterdam

  • June-24-2024

    London

  • July-01-2024

    Istanbul

  • July-08-2024

    Singapore

  • July-08-2024

    Paris

  • July-15-2024

    Dubai

  • July-15-2024

    Barcelona

  • July-22-2024

    Istanbul

  • July-22-2024

    London

  • July-29-2024

    Amsterdam

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Singapore

  • Aug-12-2024

    Paris

  • Aug-19-2024

    Dubai

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    Amsterdam

  • Aug-26-2024

    London

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Paris

  • Sep-09-2024

    Singapore

  • Sep-16-2024

    Barcelona

  • Sep-16-2024

    Dubai

  • Sep-23-2024

    Istanbul

  • Sep-23-2024

    London

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Singapore

  • Oct-14-2024

    Paris

  • Oct-21-2024

    Dubai

  • Oct-21-2024

    Barcelona

  • Oct-28-2024

    London

  • Oct-28-2024

    Amsterdam

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Singapore

  • Nov-11-2024

    Paris

  • Nov-18-2024

    Dubai

  • Nov-18-2024

    Barcelona

  • Nov-25-2024

    London

  • Nov-25-2024

    Amsterdam

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Singapore

  • Dec-09-2024

    Paris

  • Dec-16-2024

    Barcelona

  • Dec-16-2024

    Dubai

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    London

  • Dec-30-2024

    Amsterdam

Course Details

Course Outline

5 days course

 
Introduction to Facilities Management  Essentials 

 

  • What is Facilities Management (FM)? – ‘the facilities umbrella’
  • Defining FM within an organisation.
  • The 8 key roles of FM.
  • FM – overhead or profit centre?
  • The strategic importance of managing facilities.
  • Developing an FM plan and team.

 

Establishing control of support services

 

  • Recognising and reviewing support service requirements.
  • Profiling current service levels and costs.
  • Reviewing contracted services.
  • Outsourcing v in-sourcing.
  • Contract ‘bundling’ and ‘aggregation’.
  • Determining and implementing a contract strategy.

 

Focusing on the customer

 

  • Comprehending customer business needs and objectives.
  • Engaging the customer.
  • Customer service strategy.
  • Developing a customer action plan.
  • The pursuit of excellence.

 

Managing the budget

 

  • Harnessing cost data.
  • Identify spending patterns.
  • Building up the budget plan.
  • Defending the plan
  • Control mechanisms and reports.
  • How to maximise the budget.

 

Comprehending service contracts

 

  • What is a contract and why do we need them?
  • Tender terms.
  • Objectives and understanding what the contractor wants.
  • Contract structure explained.
  • Terms and conditions.
  • Specifications – output v input.
  • Schedules of tender.
  • Supplier ‘own’ contracts – common traps!

 

Controlling the tender process

 

  • Why tender?
  • Tender timetable.
  • Roles and responsibilities.
  • Tender stages.
  • Tender board interview techniques.
  • Negotiation techniques.
  • Award and debriefing.
  • TUPE issues.

 

Mobilisation of service contracts

 

  • Managing change.
  • Implementation programme.
  • Briefings and site familiarisation.
  • Lines of communication.
  • Procedures and manuals.
  • Handover arrangements.

 

In-contract management

 

  • Review and revise contract strategy objectives.
  • Building successful contract management relationships.
  • Monitoring process step by step.
  • Service level agreements and KPIs demystified.
  • Reports that inform and managing contract meetings.
  • Contract review process and dealing with contract variations.
  • How to handle disputes and contract termination.
  • Planning and preparing for re-tendering.
  • Practical tips on managing support services.

 

Compliance and risk management
 
  • What legislation and who is accountable?
  • Developing a safety policy.
  • Managing safety.
  • How to carry out a risk assessment.
  • Permits to work.
  • Practical guidelines to handling emergencies.
  • Business continuity – FM’s role.

 

Managing a project (eg, a relocation)

 

  • How to get started – plan, brief, consult.
  • Understanding the building – structure, design constraints.
  • Space – cost, open plan, storage, restaurant, nursery, gym.
  • Moving people – the issues and how to avoid the pain.
  • Removal contracts – the pitfalls.
  • Managing a ‘happy’ move.
  • Settling in or ‘Happy ever after’!

Course Video