Course Details
Course Outline
5 days course
The Role of Human Resources in Performance Management
- Definition and Purpose of Performance Management
- The Performance Management Cycle
- Role of HR in Different Phases
- Strategic and Administrative Role
- Tangible and In-Tangible Responsibilities
An Overview of Performance Management Systems
- Types of Performance Management Systems
- Graphic Rating Scales
- Behaviorally Anchored Rating Scales
- Management By Objectives
- Competency-Based
- 360-Degree Feedback
- Advantages and Disadvantages
- Components and Building Blocks
- Trends in Organizations
- Uses and Applications of Performance Management Systems
Designing a Performance Management System
- System Prerequisites
- Developing Tangibles
- Objectives
- Key Performance Indicators
- Targets
- Defining Intangibles
- Competencies
- Values
- Behavioral Indicators
- Determining Weights and Percentage Score Ranges
- Developing Performance Appraisal Templates
Ensuring a Successful Implementation
- Pilot Implementation
- Potential Pitfalls and Improvements
- Marketing and Introducing the System Internally
- System Support and Evaluation
- Performance Management Operating Systems
- Drafting Business Requirements
Coaching Managers and Employees
- Coaching Managers on Developing Objectives
- Structure of a Coaching Session
- Structure of Appraisal Meetings
- Build the personal case for coaching.
- Establish some firm expectations.
- Teach coaching skills and put them to practice.
- Give a manager a coach.
- Reward the best coaches with the best jobs.
- Essential Coaching Skills / Qualities
- Differences Between Training and Coaching
- Coaching Styles Questionnaire
- Questioning Skills
