Employee Performance Management

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • July-01-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • June-29-2024

    Dubai

  • July-01-2024

    Istanbul

  • July-01-2024

    Dubai

  • July-08-2024

    Barcelona

  • July-08-2024

    Dubai

  • July-15-2024

    Amsterdam

  • July-15-2024

    London

  • July-22-2024

    Paris

  • July-29-2024

    Istanbul

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Dubai

  • Aug-12-2024

    Barcelona

  • Aug-19-2024

    Amsterdam

  • Aug-19-2024

    London

  • Aug-26-2024

    Paris

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Barcelona

  • Sep-09-2024

    Dubai

  • Sep-16-2024

    London

  • Sep-16-2024

    Amsterdam

  • Sep-23-2024

    Paris

  • Sep-30-2024

    Istanbul

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Barcelona

  • Oct-14-2024

    Dubai

  • Oct-21-2024

    Amsterdam

  • Oct-21-2024

    London

  • Oct-28-2024

    Paris

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Dubai

  • Nov-11-2024

    Barcelona

  • Nov-18-2024

    London

  • Nov-18-2024

    Amsterdam

  • Nov-25-2024

    Paris

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Dubai

  • Dec-09-2024

    Barcelona

  • Dec-16-2024

    London

  • Dec-16-2024

    Amsterdam

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Istanbul

Course Details

Course Outline

5 days course

Introduction to Performance Management

 

  1. Introduction to Performance Management

    • Definition and Importance

    • Performance Management vs. Performance Appraisal

  2. Performance Management Cycle

    • Planning, Monitoring, Reviewing, and Rewarding

  3. Roles and Responsibilities

    • Manager’s Role

    • HR’s Role

  4. Performance Management Systems

    • Components of an Effective System

    • Technology in Performance Management

 Setting Performance Expectations and Goals

  1. Setting SMART Goals

    • Specific, Measurable, Achievable, Relevant, Time-bound

  2. Aligning Goals

    • Linking Individual Goals to Organizational Goals

    • Cascade Goals Throughout the Organization

  3. Performance Expectations

    • Defining Clear and Measurable Expectations

    • Communicating Expectations Effectively

  4. Tools and Techniques

    • Goal-Setting Frameworks

    • Performance Agreements

Monitoring and Measuring Performance

 

  1. Monitoring Performance

    • Regular Check-Ins and Feedback

    • Real-Time Performance Monitoring Tools

  2. Measuring Performance

    • Qualitative and Quantitative Metrics

    • Key Performance Indicators (KPIs)

  3. Data Collection and Analysis

    • Gathering Performance Data

    • Analyzing and Interpreting Data

  4. Performance Reviews

    • Conducting Effective Performance Reviews

    • Documentation and Record-Keeping

Feedback and Coaching

 

  1. Providing Feedback

    • Types of Feedback: Positive, Constructive, Developmental

    • Feedback Models (e.g., SBI, GROW)

  2. Effective Communication

    • Active Listening

    • Non-Verbal Communication

  3. Coaching Techniques

    • Coaching Models (e.g., GROW, CLEAR)

    • Building a Coaching Culture

  4. Handling Difficult Conversations

    • Addressing Underperformance

    • Conflict Resolution

 

Motivating and Engaging Employees

 

  1. Employee Motivation

    • Theories of Motivation (e.g., Maslow, Herzberg)

    • Intrinsic vs. Extrinsic Motivation

  2. Engagement Strategies

    • Creating an Engaging Work Environment

    • Employee Involvement and Empowerment

  3. Rewards and Recognition

    • Types of Rewards

    • Designing a Recognition Program

  4. Action Planning

    • Developing Personal Action Plans

    • Implementing Performance Management Best Practices