Advanced Office Management and Effective Administration Skills
Course Info
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Course Details
Introduction
Objective
Who should attend
In many organisations, the administrative backbone is often undervalued—until inefficiencies begin to surface, communication gaps widen, and internal processes start to deteriorate. As businesses become more complex, the demand for skilled office management professionals is no longer a support function, but a strategic imperative.
This Advanced Office Management and Effective Administration Skills course responds to this growing need by equipping professionals to move beyond routine tasks and into leadership-driven roles—where structure, foresight, and operational excellence underpin every aspect of administration.
Over five days, participants will delve into the essential components of modern office management: fostering ethical and cultural alignment, mastering interpersonal and communication skills, optimising workflow systems, and ensuring administrative functions are closely aligned with strategic objectives.
The course integrates practical tools, case-based discussions, and behavioural frameworks to help professionals strengthen both their technical capabilities and their leadership influence. With a strong emphasis on accountability, adaptability, and performance, participants will return to their organisations prepared to lead with clarity, coordinate with confidence, and deliver lasting administrative value.
Course Outline
The Office Management Function
- Definition of office management and its role in the organization
- Identifying the link between an organization’s culture and the image of an office management professional
- Understanding the employee code of ethics and employee proprietary agreements
- Identifying the importance of modifying supervision codes and corrective action based on workplace culture
- Key responsibilities of office management:
- Authority responsibilities
- Behavioral responsibilities
- Administrative responsibilities
- Technical responsibilities
- Best practices for managing administrative performance and processes
