Available Dates

Apr-29-2024

Paris
May-27-2024

Paris
June-24-2024

Paris
July-29-2024

Paris
Aug-26-2024

Paris
Sep-30-2024

Paris
Oct-28-2024

Paris
Nov-25-2024

Paris
Dec-30-2024

Paris

Dates in Other Venues

Apr-29-2024

Barcelona
May-06-2024

Dubai
May-06-2024

Barcelona
May-13-2024

Amsterdam
May-13-2024

London
May-20-2024

Kuala Lumpur
May-20-2024

Istanbul
May-27-2024

Singapore
June-03-2024

Barcelona
June-03-2024

Dubai
June-10-2024

Amsterdam
June-10-2024

London
June-17-2024

Kuala Lumpur
June-17-2024

Istanbul
June-24-2024

Singapore
July-01-2024

Dubai
July-01-2024

Barcelona
July-08-2024

Amsterdam
July-08-2024

London
July-15-2024

Istanbul
July-15-2024

Kuala Lumpur
July-22-2024

Dubai
July-22-2024

Singapore
July-29-2024

Barcelona
Aug-05-2024

Dubai
Aug-05-2024

Barcelona
Aug-12-2024

Amsterdam
Aug-12-2024

London
Aug-19-2024

Kuala Lumpur
Aug-19-2024

Istanbul
Aug-26-2024

Singapore
Sep-02-2024

Barcelona
Sep-02-2024

Dubai
Sep-09-2024

London
Sep-09-2024

Amsterdam
Sep-16-2024

Kuala Lumpur
Sep-16-2024

Istanbul
Sep-23-2024

Dubai
Sep-23-2024

Singapore
Sep-30-2024

Barcelona
Oct-07-2024

Dubai
Oct-07-2024

Barcelona
Oct-14-2024

Amsterdam
Oct-14-2024

London
Oct-21-2024

Istanbul
Oct-21-2024

Kuala Lumpur
Oct-28-2024

Singapore
Nov-04-2024

Barcelona
Nov-04-2024

Dubai
Nov-11-2024

London
Nov-11-2024

Amsterdam
Nov-18-2024

Kuala Lumpur
Nov-18-2024

Istanbul
Nov-25-2024

Singapore
Dec-02-2024

Dubai
Dec-02-2024

Barcelona
Dec-09-2024

Amsterdam
Dec-09-2024

London
Dec-16-2024

Kuala Lumpur
Dec-16-2024

Istanbul
Dec-23-2024

Singapore
Dec-23-2024

Dubai
Dec-30-2024

Barcelona

Course Details

This intensive 3-day program is designed to equip healthcare professionals with the essential skills and knowledge to deliver outstanding customer care in both Arabic and English. Through practical exercises, role-playing, and case studies, participants will learn how to communicate effectively, handle sensitive situations, and understand cultural nuances in a healthcare environment.

Upon completion of this course, attendees should be able to:

Understand the fundamentals of customer care in the healthcare industry.
Communicate effectively with patients and their families in both Arabic and English.
Demonstrate empathy and cultural sensitivity in interactions.
Address sensitive and emotional situations with professionalism.
Utilize patient feedback to improve customer care standards.

This course is ideal for:

Healthcare professionals including doctors, nurses, and administrative staff.
Customer service representatives in healthcare settings.
Healthcare managers aiming to improve customer experience.
Medical students and trainees.
Individuals interested in bilingual customer care within healthcare.

Our courses in Paris take place at the following locations :

Hôtel Bedford Paris: 17 Rue de l'Arcade, 75008 Paris, France
Best Western Ronceray Opéra,: 10, boulevard Montmartre 75009 PARIS
Holiday Inn Paris Opera - Grands Blvds, an IHG Hotel: 30-32 Bd Poissonnière, 75009 Paris, France
Hôtel de l'Arcade: Hôtel de l’Arcade 9 rue de l’arcade 75008 PARIS

Once you register for this course, we will subsequently send the invoice and course information, including location, trainer, and other logistics.

Pay Attention, Please! The course location is subject to availability; the course time will be precise one week before the course start date! We may change the course location if there is no availability, and we will let you know about the location change once it happens.

Course Outline

3 days course

Day 1

Day 2

Day 3

Fundamentals of Customer Care in Healthcare

The importance of Customer Care in Healthcare
First Impressions: The Essentials of Professionalism
Basic Communication Skills in Arabic and English
The Healthcare Provider-Patient Relationship
Cultural Sensitivity in Healthcare
Activity: Role-playing common scenarios

Effective Communication and Empathy

Active Listening and Expressing Empathy
Communicating with Clarity in Arabic and English
Handling Language Barriers and Translations
Dealing with Sensitive Topics
Patient Confidentiality and Ethics
Activity: Creating a Comfortable Environment for Diverse Patient Groups

Addressing Challenges and Continuous Improvement

Managing Emotional and Difficult Situations
Complaint Handling and Conflict Resolution
Gathering and Utilizing Patient Feedback
Best Practices for Continuous Improvement in Customer Care
Developing a Patient-Centric Culture
Activity: Interactive Case Studies and Group Discussions

Excellence in Customer Care for Healthcare

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Excellence in Customer Care for Healthcare

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