Certified Office Manager (COM)

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • June-17-2024

    Paris

  • June-17-2024

    Singapore

  • June-24-2024

    Dubai

  • June-24-2024

    Barcelona

  • July-01-2024

    London

  • July-01-2024

    Amsterdam

  • July-08-2024

    Istanbul

  • July-15-2024

    Singapore

  • July-15-2024

    Paris

  • July-22-2024

    Amsterdam

  • July-22-2024

    Barcelona

  • July-29-2024

    Dubai

  • July-29-2024

    London

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Dubai

  • Aug-26-2024

    Barcelona

  • Sep-02-2024

    Amsterdam

  • Sep-02-2024

    London

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Singapore

  • Sep-16-2024

    Paris

  • Sep-23-2024

    Barcelona

  • Sep-23-2024

    Amsterdam

  • Sep-30-2024

    London

  • Sep-30-2024

    Dubai

  • Oct-07-2024

    London

  • Oct-07-2024

    Amsterdam

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Paris

  • Oct-21-2024

    Singapore

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    Dubai

  • Nov-04-2024

    Amsterdam

  • Nov-04-2024

    London

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Singapore

  • Nov-18-2024

    Paris

  • Nov-25-2024

    Dubai

  • Nov-25-2024

    Barcelona

  • Dec-02-2024

    Amsterdam

  • Dec-02-2024

    London

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Barcelona

  • Dec-23-2024

    Amsterdam

  • Dec-30-2024

    Dubai

  • Dec-30-2024

    London

Course Details

Course Outline

5 days course

 

HE KEY FUNCTIONS OF AN OFFICE MANAGER
 
  • Understand why your role is important.
  • Key Duties and Skills
  • What is an Office Manager? The role defined.

 

SETTING OBJECTIVES
 
  • Why are Objectives important?
  • How to set Objectives for your team
  • How to  co-ordinate with higher level Objectives

 

COMMUNICATION
 
  • Learn the finer points on why effective Communication is so important; become an effective Communicator and Leader
  • Learn the importance of Assertiveness in performing your role
  • Assertive versus Passive behaviour

 

CONFIDENCE BUILDING – GET YOUR OWN “CAN DO” MINDSET!
 
  • How to build your self-confidence and become a more effective Performer and Leader
  • Lead through example
  • Learn how to spread this confidence into the wider team
 
BUSINESS ACUMEN
 
  • Negotiate effectively
  • Get the most out of your Budget
  • Decision Making techniques
  • Problem Solving

 

HANDLING DIFFICULTY
 
  • Manage Stress in yourself and the team
  • Effective Conflict Management
 
LEADERSHIP - BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU
 
  • Delegation and Supervision
  • Team Working and Leadership
  • Motivation - how to find the magic touch
  • Importance and application of Objectives in team and group dynamics
  • Working well with colleagues
  • Coaching as a tool

 

MANAGING TIME – GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE
 
  • Time Management
  • Prioritisation
  • Organising the team
 
KNOWLEDGE OF RELATED FUNCTIONAL AREAS
 
  • HR (Human Resources) functions and activities
  • Project Management and Planning - an overview.

 

THE IMPORTANCE OF THE CLIENT
 
  • Why are customers so important
  • How to keep this  in focus
  • Complaint Handling

Course Video