Course Info

Length: 1 Week

Type: Online

Available Dates

Fees

  • Apr-01-2024

    1,350

  • May-06-2024

    1,350

  • June-03-2024

    1,350

  • July-01-2024

    1,350

  • Aug-05-2024

    1,350

  • Sep-02-2024

    1,350

  • Oct-07-2024

    1,350

  • Nov-04-2024

    1,350

  • Dec-02-2024

    1,350

Course Details

Course Outline

5 days course

HE KEY FUNCTIONS OF AN OFFICE MANAGER
 
  • Understand why your role is important.
  • Key Duties and Skills
  • What is an Office Manager? The role defined.

 

SETTING OBJECTIVES
 
  • Why are Objectives important?
  • How to set Objectives for your team
  • How to  co-ordinate with higher level Objectives
COMMUNICATION
 
  • Learn the finer points on why effective Communication is so important; become an effective Communicator and Leader
  • Learn the importance of Assertiveness in performing your role
  • Assertive versus Passive behaviour

 

CONFIDENCE BUILDING – GET YOUR OWN “CAN DO” MINDSET!
 
  • How to build your self-confidence and become a more effective Performer and Leader
  • Lead through example
  • Learn how to spread this confidence into the wider team
BUSINESS ACUMEN
 
  • Negotiate effectively
  • Get the most out of your Budget
  • Decision Making techniques
  • Problem Solving

 

HANDLING DIFFICULTY
 
  • Manage Stress in yourself and the team
  • Effective Conflict Management
LEADERSHIP - BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU
 
  • Delegation and Supervision
  • Team Working and Leadership
  • Motivation - how to find the magic touch
  • Importance and application of Objectives in team and group dynamics
  • Working well with colleagues
  • Coaching as a tool

 

MANAGING TIME – GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE
 
  • Time Management
  • Prioritisation
  • Organising the team
KNOWLEDGE OF RELATED FUNCTIONAL AREAS
 
  • HR (Human Resources) functions and activities
  • Project Management and Planning - an overview.

 

THE IMPORTANCE OF THE CLIENT
 
  • Why are customers so important
  • How to keep this  in focus
  • Complaint Handling

Course Video